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SHIPPING 

All orders are shipped via UPS ground shipping or United States Postal.  BeatThePitch.com will currently ship to the United States only. 

Returns are accepted within 30 days of receipt.  Items must be returned in original condition with all packaging and materials intact.  If you need to make a return, please email sales@beatthepitch.com for a return authorization number (RA #).  Also include your reason for wanting to make a return.  Returns are subject to a restocking fee of up to 20%.  Customer is responsible for return shipping charges as well.

Shipping: All orders will ship out UPS Ground shipping. Standard ground delivery times normally take from 5 to 7 business days except for New York deliveries which normally take from 3 to 5 business days.
Alaska, Hawaii, Puerto Rico & Virgin Island are shipped only US Postal Service. Please contact us for shipping rates to these regions.

Returns: Heater Pitching Machines have a 15 day return policy for any product that you are not completely satisfied with or that is defective. In some cases manufacturers have imposed limitations on returns including possible restocking fees.

Heater Pitching Machines require a return authorization (RA) number for all returns. Any return sent without an RA number will not be accepted.
Returns must be in saleable condition & packaged securely.

All products must be returned with any accompanying warranty cards, manuals, accessories, components or any other items included in the original shipment.
The customer is responsible for all freight costs,including the Original Shipment & Insurance.
If a shipment is not insured & becomes lost or damaged the customer will be responsible for full payment of the item's being returned.

Damage or Shortage Claims: All Packages Must Be Inspected Immediately Upon Arriving.

If Damage or Shortages Are Found, please make a Note on your Delivery Receipt Before the Carrier Leaves Your Location.

Please check the contents of your shipment when you receive it. If anything appears damaged or missing, BATA must be notified within 5 BUSINESS DAYS from receipt of shipment. Any items that are backordered will be shipped to you as soon as they become available.

Before returning merchandise, you must contact our customer service department at 1-800-762-2282 to request Return Authorization. Without Return Authorization, your package(s) may be refused and sent back to you.

When calling, please have your invoice number and your item's serial number (if applicable).

Please refer to your instruction manual before calling, and find out the name of the damaged or defective part. When a part is damaged or defective, it must be returned to BATA for credit.

     Some parts are prorated after the first year. They are as follows:
             Motor
             Speed Controller Circuit Board
             Potentiometer (switch)
             Pitching Wheel

     Some parts are covered 100%. They are as follows:
             All structural metal parts

     Some parts are not covered. They are as follows:
             Lock handles
             Hardware (nuts and bolts)
             Leg tips

When an item is returned, a determination will be made as to whether the item is "damaged" or "defective". If evidence shows that the part is damaged rather than defective, no credit will be given. If the item is determined to be defective, the part or item will be repaired or replaced, and the cost prorated if applicable.

If an item or part is returned for warranty, customer pays to ship the part back to BATA. BATA will pay the shipping charges for the replacement part or item if the part or item is determined to covered under warranty.

Replacement parts or items are shipped via UPS Ground Service (when shipping charges are being paid by BATA). Customer will pay shipping charges if a faster shipping service is requested.

We do NOT accept returns on BATA products. BATA has a warranty to cover any defective item or part. There is NO FREE TRIAL PERIOD, and we will not accept a return simply because you changed your mind.

A 10% RESTOCKING CHARGE may apply when a shipped item is refused or exchanged. Customer will also be charged for shipping and handling, and for any damage due to improper repackaging of product.

Orders are shipped in the order that we receive them. Orders are generally shipped within 3 business days. We ask that you allow 5-10 business days for delivery (depending on geographic location).